Terms of Service
Dispute Volume by Category (2025)
Age of Majority by Province
| Province | Age Gate | Verification |
|---|---|---|
| Ontario | 19+ | ID scan required |
| Quebec | 18+ | ID scan required |
| British Columbia | 19+ | ID scan required |
| Alberta | 18+ | ID scan required |
| Manitoba | 18+ | ID scan required |
| Saskatchewan | 19+ | ID scan required |
| Atlantic Provinces | 19+ | ID scan required |
Refund & Cancellation Policy
| Scenario | Timeline | Outcome |
|---|---|---|
| Duplicate Gold Coin purchase | Within 24 hours | Full refund to original method |
| System-caused loss | Any time post-audit | Coins re-credited + goodwill SC |
| Player error (change of mind) | Not eligible | Sweepstakes model — no cash purchase |
| Suspected fraud | Any time | Reverse + investigate + notify FINTRAC |
| Underage player detected | Any time | Immediate closure + full refund |
Terms of Service Overview
The Chumba Casino terms of service are structured around the promotional-sweepstakes model as it operates in Canada, and understanding the shape of those terms saves members a lot of confusion when a real edge case comes up. The dispute-volume bar chart above shows the categories of ticket the compliance team saw in 2025 — payment matching, bonus interpretation, redemption timing, account access and other — with payment matching accounting for the largest share and each category resolved inside its published SLA.
The province-level age gate table is authoritative because Canadian provinces do not harmonise the age of majority. Ontario, British Columbia, Saskatchewan and the Atlantic provinces require nineteen, while Quebec, Alberta and Manitoba require eighteen. The registration flow enforces the correct gate automatically based on the province chosen at sign-up, and the ID scan performed before the first redemption confirms that the birthdate on file matches the government-issued document.
The refund and cancellation matrix should be read alongside the promotional-sweepstakes disclosure that appears in every Gold Coin purchase confirmation. Because Sweeps Coins are received as free promotional entries rather than sold, the concept of a "change of mind" refund does not apply the way it would in a traditional retail transaction. Genuine payment errors, system-caused losses and underage-account detections are however always resolved in the member's favour with a full refund and, where applicable, a goodwill Sweeps Coin credit.